Customer Testimonials

GOOD
387 reviews on
Shawn Gurrola-Coner
Shawn Gurrola-Coner
2024-03-13
Had our Ford Transit Van rear-ended and needed a pretty good amount of work done. Had a heck of a time finding anyone to work on it, because it is a tall van. Was running out of hope after calling seemingly everyone in the Santa Cruz area. Then I found Dennis at North Bay Ford. After that all was easy peasy! Dennis and his team handled everything, clear communication, worked with insurance, finished all the work in the time he said it would take. Kept us updated along the way. Could not be more pleased! Thanks Dennis for everything. Will def bring van back here for any future work needed.
Ann Hopkin
Ann Hopkin
2024-02-18
Got a great car from these guy's at a great price. We ran into some little snafus as usual when buying used. but they formed an awesome team and worked through it!!! Thank you Brent Alejandro and Luis!!!
Jennifer Ceynowa
Jennifer Ceynowa
2024-02-01
Listen - you need to buy a Ford at North Bay Ford. I had the easiest car buying experience in MY LIFE at this dealership. Imad was my sales person - he was SO friendly, kind and helpful when we first landed in the parking lot. Already helping another family with a Maverick, he excused himself to come over to say hello and ask what we were looking for. I immediately told him we weren't buying today - but came over the hill to test drive their 2 door Bronco. I gave him my license, he came back to get my cell number - and my bf and I were off for a test drive while he continued to help his other customer. Every step of the way he was ensuring we were getting what we needed as we walked the lot. Getting us another key for a used vehicle to test, etc. We left that day with a great feeling about Imad and also the dealership. The next day, after crunching the numbers, I made a decision and texted Imad I would be back in a few hours. When I arrived from over the hill, the 2 door was washed, looking pretty and ready to go!! We talked for a bit, looked over the vehicle again, and I decided it was time to sit down in the Finance office. Well, Kelly - was the most amazing, not hard sell, honest person I've ever dealt with in purchasing a car. Informative, helpful, fun. It was just a great experience (and quick as she could) to get me the BEST deal for my vehicle. I had money to put down, AND she found me a lower rate than my two banks!!! I cannot say enough about my salesperson, IMAD, and KELLY in finance. Imad walked me through how things would go, was knowledgeable with everything on the lot and answered each and every question I had. AMAZING experience. Please - go to this dealership and find out for yourself....
Laura Orantes
Laura Orantes
2024-01-12
I had a great experience with Ky! I was so relieved not to feel pressured and felt comfortable enough to ask tons of questions throughout the process. Really happy with my decision to do business here. Thank you!
Tony Armor
Tony Armor
2023-12-15
I purchased a new Ford F150 Lightning from North Bay Ford for my solar Energy company Day One Solar, and I was very satisfied with the entire staff. Mauricio handled the sale with a level of professionalism I'm not used to seeing, and the Finance Director Kali Denicore took extra care in explaining the details of the finance agreement. I'm used to buying trucks for my business, but actually enjoying the experience is very new to me. I highly recommend North Bay Ford for anyone looking to buy a new car or truck. -Tony Armor, President/CEO Day One Solar Inc.

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